You can claim compensation for delays if we, as the carrier, have not been able to deliver your shipment within a reasonable time. Reasonable time is defined according to NSAB/CMR. You can, at most, claim to be reimbursed for the shipping costs paid for the consignment. You are not entitled to compensation for express services or similar. Our transports are always deliveries without a time promise. The claim shall be sent to our accounting department and linked to our shipping invoice.