Remarks of the damage / shortage must be noted in the consignment note / CMR / PDA. If the delivery conditions of the consignment are DAP or DDP (in case of import), the complaint must be directed to the consignor. The consignor bears the transport risk and, in the event of damage/shortage, has not fulfilled the contract in between yourselves. The consignor must then address the complaint/claim to the party with whom he has entered into an agreement of carriage.