If damage / shortage is discovered after you have received and unpacked the shipment, i.e. so-called hidden damage / shortage, you must report back to us in writing within 7 days of delivery. If you do this within the deadline, the damage/shortage is considered to have been reported in time and is treated as an ordinary damage/shortage. If you do not report the hidden damage/shortage within the deadline, you have taken over the burden of proof in the case. You must then prove yourself that the damage/shortage did not occur at your side, but during transport. In practical terms, it is very difficult to be able to prove or document this. The consequences is normally that you have to bear the loss yourself.